The WAS Promise

We promise unequalled SPEED & ACCURACY in processing insurance claims on policies issued by Japanese insurance companies.

Together with our partner, JI Insurance, only WAS provides the full-service insurance expertise you need to settle the claims of Japanese travelers quickly and smoothly.

  • Licensed insurance adjustor with professional expertise in related industry practices in the United States, Canada and Japan
  • Direct processing and reimbursement for local hospitals and medical treatment
  • Over 20,000 medical assistance claims handled each year
  • Over 2,500 insurance Claims processed annually

Emergency & Assistance Services

  • Locate local Japanese speaking doctors
  • Liaison with hospitals & patients to arrange medical treatment
  • Resolve insurance coverage issues
  • Assist in reporting stolen property, traffic accidents ,etc.
  • Recommend bilingual attorneys
  • Directly reimburse Insurance claims to medical providers and institutions
  • Interpret between Japanese travelers and car rental agencies, hotel staff, ticketing agencies, restaurants and more

The WAS Profile


The Overseas Travel Accident Insurance and Customer Service Experts For Organizations Serving Japanese Tourists
World Assistance Service, Inc. (WAS), a subsidiary of JTB Global Assistance (JGA), provides Japanese language medical and insurance assistance for hospitals, insurance companies, and other organizations serving Japanese travelers in the continental U.S. and Canada.

Incorporated in2001, WAS has been operating over 15 years under the name of JGA Desk, a division of JTB International Group Japan's largest travel services organization.

WAS is a licensed insurance adjustor, serving clients 24hours a day, 365 days a year.

Company Name: World Assistance Service, Inc. (WAS)
Established: October 1, 2001
Address: 404 South Figueroa Street, Suite 520-A, Los Angeles, California 90071
Telephone: 213.627.7475 Fax: 213.673.4741
Stock Holders: JTB Global Assistance, Inc. (JGA) / J&J Business Development Corp. (J&J)
Office Locations:
Los Angeles
404 S Figueroa Street 520A Los Angeles, CA 90071
C/O DFS Waikiki
330 Royal Hawaiian Avenue Honolulu, HI 96815
Las Vegas
C/O Saks Fifth Avenue
3200 Las Vegas Blvd. South Las Vegas, NV 89109
San Francisco
C/O Hotel Nikko San Francisco
222 Mason Street San Francisco, CA 94102

You know Customer Service. But Do You Know Japanese?

With the rapid increase of Japanese traveling independently rather than as part of a guided tour, the need for bilingual and bicultural assistance services is now greater than ever,

Insurance & Medical Assistance

  • Having trouble processing medical & travel policies issued by Japanese insurance companies?
  • Need faster processing and reimbursement of insurance claims based on Japanese language, Yen-based policies?

Hospitality Industry Assistance

  • Can't afford a staff of bilingual professionals to provide high quality bilingual customer Service for your Japanese customers?
  • Is your staff suffering the stress of being on-call to handle the late night emergencies and requests of Japanese travelers?

The Solution?

Let World Assistance Service give your customers and yourself the peace of mind that comes with knowing you have a staff of bilingual, bicultural experts on-call 24 hours a day, 365 days a year.

Insurance & Medical Assistance

  • Get unparalleled expertise in handling the medical, insurance, and communication needs of Japanese travelers
  • Reduce your administrative and personnel expenses by getting 24/7 service -at a fraction of the cost of hiring an internal staff
  • Increase productivity and reduce stress among your staff by accessing cost-effective, expert assistance
  • Experience quality you can trust earned over 15 years as a member of the JTB Group, Japan's largest travel organization